Terms & Conditions

1. About Us

Tech-Tech.shop is operated by Tech Tech Trading Limited. Our trading and collection address is Tech Tech Trading Ltd, Unit 10 Denholme Business Centre, Halifax Road, Bradford, West Yorkshire, BD13 4EN, United Kingdom.

Email: admin@tech-tech.shop
Telephone: 08000996285

2. Placing an Order

When you place an order, you are offering to buy the products in your basket. An automated order acknowledgement confirms that we have received your order; it does not necessarily mean that we have accepted it. A contract is formed when we accept the order, normally when the goods are dispatched or when we otherwise confirm acceptance.

Orders are subject to availability and successful payment authorisation. If we cannot accept an order, for example because an item is unavailable or there is an obvious error, we will contact you and refund any payment taken for goods we cannot supply.

3. Prices, VAT & Payment

Prices are displayed in the currency shown on the website and include VAT where applicable unless clearly stated otherwise. Delivery charges, where applicable, are shown before you complete checkout.

We take reasonable care to ensure prices are correct. If an obvious pricing error occurs, we may contact you before accepting the order to give you the option of proceeding at the correct price or cancelling the affected item.

Payment must be made using one of the payment methods offered at checkout. Payment services may be provided by third-party payment providers and may be subject to their own security checks and terms.

4. Product Information

We take reasonable care to ensure product descriptions, specifications, images and compatibility information are accurate. Images are illustrative and colours or packaging may vary slightly. Manufacturers may make minor specification or packaging changes without materially changing the product.

If a particular specification or compatibility point is essential to your purchase, please contact us before ordering and we will be happy to help.

5. Delivery

Available delivery options and charges are shown at checkout. Delivery dates and times are estimates unless we expressly agree otherwise.

Where you are a consumer and we arrange the carrier, the goods generally remain at our risk until they come into your physical possession or the possession of a person you identify to receive them. This does not apply in the same way where you independently commission a carrier that we did not offer.

Unless a different delivery period is agreed, consumer orders will be delivered without undue delay and within the period required by applicable law.

6. Cancellation & Returns

Consumers purchasing online may have statutory cancellation rights, including a 14-day cancellation period for many goods, subject to applicable exceptions. Our detailed return process, RMA instructions, refund information and exceptions are set out in our Returns Policy.

7. Faulty Goods & Warranty

Goods must be as described, fit for purpose and of satisfactory quality where those statutory requirements apply. If goods are faulty or do not conform to the contract, you may have legal rights to a refund, repair, replacement or other remedy depending on the circumstances.

Unless stated otherwise on the product page, we also provide a 12-month return-to-base commercial warranty. This commercial warranty is additional to and does not replace your statutory rights. Please see our Returns Policy for the return procedure.

8. Software, Apps & Third-Party Services

Some products can access third-party software, apps, online services or content. Unless expressly supplied by us as part of the contract, third-party services are controlled by their respective providers and may change, become unavailable or be subject to separate terms.

You are responsible for using devices, software and online services lawfully and for ensuring that any content or service you access is authorised for your use.

9. Receivers, Firmware & Third-Party Software

Receivers and media devices sold by Tech-Tech.shop are supplied for lawful use only. Where applicable, satellite and television receivers are sold for reception of free-to-air services unless we expressly state otherwise.

Tech Tech Trading Limited does not provide access to unauthorised premium television services and does not provide support for the unauthorised reception of subscription or premium content.

Unless expressly stated otherwise, we do not provide support for third-party softcams, unofficial plugins, patched firmware, third-party Linux/Enigma images or other unofficial software. Devices are normally supplied with the manufacturer software or firmware described on the relevant product page.

Installing, flashing or modifying third-party software or firmware is undertaken at the customer's own risk. Our commercial warranty does not cover problems caused by misuse, unauthorised modification or unsupported third-party software. This does not affect statutory rights relating to faults in the goods themselves.

10. Copyright, Trade Marks & Website Content

Unless otherwise stated, the text, graphics, branding, logos, photographs and other original content on this website belong to Tech Tech Trading Limited or are used with permission from the relevant rights holder.

You may use the website for normal personal shopping and information purposes. You must not reproduce, republish, scrape, commercially exploit or systematically copy our product listings, original images, descriptions or other protected content without permission, except where the law allows otherwise.

Third-party trade marks and brand names remain the property of their respective owners.

11. Customer Accounts

If you create an account, you are responsible for keeping your login details confidential and for taking reasonable steps to prevent unauthorised access. Please contact us if you believe your account has been compromised.

We may suspend or restrict an account where reasonably necessary for security, fraud prevention, misuse of the website or another legitimate reason.

12. Reviews & User Content

Where the website allows reviews, comments or other customer content, submissions must be lawful and must not be abusive, defamatory, misleading, infringing, fraudulent, obscene, threatening or contain malicious code or unsolicited advertising.

We may moderate or remove content where reasonably necessary. By submitting content for publication on our website, you confirm that you have the right to submit it and give us permission to display it in connection with our website and products. This does not transfer ownership of your content to us.

13. Our Responsibility

Nothing in these terms excludes or limits liability where it would be unlawful to do so, or limits any statutory rights that cannot lawfully be excluded or restricted.

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, or for business losses where you purchase as a consumer for private use.

14. Website Use

You must not misuse the website, attempt unauthorised access, introduce malicious code or use the site for unlawful purposes.

15. Privacy

We process personal information in accordance with our Privacy Policy. Payment providers, delivery companies and other service providers may process information where necessary to provide their services.

16. Changes to These Terms

We may update these terms from time to time. The terms applying to your order will normally be those in force when your order was placed, unless a change is required by law or you agree otherwise.

17. Governing Law & Consumer Rights

These terms are governed by the applicable laws of the United Kingdom. If you are a consumer, nothing in these terms removes any mandatory rights you have under the law that applies to you, including any mandatory rights concerning where a dispute may be brought.