Delivery, Payment & Collection Information

UK Delivery

Our standard UK delivery option is Free and currently uses Royal Mail for eligible orders. Any alternative or upgraded delivery options and their charges are shown during checkout where available.

Delivery service availability can depend on the destination, product, parcel size and other operational factors.

Dispatch Times

For in-stock items, orders placed before 1.30 on a normal working day are generally dispatched the same day. Orders placed after the cut-off, at weekends or on bank holidays are normally processed on the next working day.

Occasionally dispatch may take longer because of stock checks, payment/security checks, unusually high order volumes or circumstances outside our reasonable control. If there is a significant problem with your order, we will contact you.

Fulfilment From Our Amazon Stock

In some circumstances, we may fulfil your order using stock held on our behalf at an Amazon fulfilment centre. This can help us provide faster delivery or fulfil an order efficiently when the relevant stock is held there.

Your order is still purchased from and supplied by Tech-Tech.shop / Tech Tech Trading Limited. Amazon is acting as a fulfilment and/or delivery provider for that shipment.

Your parcel may therefore arrive in Amazon-branded packaging or be delivered by an Amazon delivery service. This does not change your warranty, returns rights or customer support. If you need help with an order placed on Tech-Tech.shop, please continue to contact Tech-Tech.shop directly.

Delivery Estimates

Royal Mail describes the delivery service used; it is not a guarantee that every parcel will arrive within 24 hours. Delivery dates shown on product pages or during checkout are estimates unless we expressly agree a guaranteed delivery service with you.

Once your order has been dispatched, carrier delays can occasionally occur. Where we arranged the carrier for a consumer order, this does not remove our responsibility for the goods while they remain at our risk under applicable consumer law.

Tracking

Where tracking is available, tracking details are normally provided once the parcel has been prepared or dispatched. Carrier tracking may take a little time to update after the first scan.

If tracking has not updated for an unusual length of time or you believe a parcel is delayed or missing, please contact us and we will help investigate.

Collection

Our trading / collection location is Unit 10, Denholme Business Centre, Halifax Road, Bradford, West Yorkshire, BD13 4EN. Please do not travel to collect an order until we have confirmed it is ready.

International Orders

Where international delivery is offered, available services and charges are shown at checkout or confirmed before dispatch. Orders sent outside the UK may be subject to local import VAT, customs duties, handling fees or other charges imposed by the destination country or carrier. Unless we expressly state otherwise, these destination charges are the customer's responsibility.

International delivery times are estimates and customs clearance can add additional time.

Payment Methods

Depending on the order and checkout route, payment options may include:

• Credit / debit card through our supported payment providers;
• Klarna where available;
• SagePay / Opayo payment processing;
• Tide Payment Links, which may offer card, Pay by Bank and Google Pay options;
• Bank transfer.

Payment options can vary by order and availability. Third-party payment services may perform their own security, eligibility or authorisation checks.

Payment Security

Where a hosted or third-party payment page is used, sensitive payment credentials such as full card details are entered into the payment provider's secure payment environment rather than being displayed to Tech-Tech.shop as ordinary order data. Please see our Privacy Policy for more information about how transaction information is handled.

Problems With Delivery

Please check your delivery address carefully when ordering. If you notice an error, contact us as soon as possible. Once a parcel is already with the carrier, it may not be possible to change the address.

If goods arrive visibly damaged, incomplete or incorrect, please contact us as soon as reasonably possible and keep the packaging while we investigate. Photos of the parcel, label, packaging and product can be useful.