Privacy Policy

1. Who We Are

Tech Tech Trading Ltd (company number 12787426), trading as tech-tech.shop, is the controller of the personal information described in this notice where we determine how and why it is used.

Registered office: Coppersun Suite Cardinal Point, Park Road, Rickmansworth, England, WD3 1RE
Trading / collection address: Tech Tech Trading LTD, Unit 10 Denholme Business Centre,Halifax Road, Bradford, West Yorkshire, BD13 4EN
Email: admin@tech-tech.shop
Telephone: 08000996285

2. Information We Collect

We may collect your name and contact details; billing and delivery addresses; order, product, payment-status and delivery information; customer-account details; messages, support requests and RMA/warranty information; marketing preferences; and technical/security information such as IP address, browser/device information and website logs where collected. We may also receive transaction references and limited payment information from payment providers. We do not need to receive your full card number or card security code where these are entered directly into a provider-hosted payment service.

3. Why We Use Your Information & Our Lawful Bases

We use personal information where we have an appropriate lawful basis. This may include contract for processing and supporting orders; legal obligation for applicable accounting, tax and other legal requirements; legitimate interests for reasonable purposes such as customer service, security, fraud prevention, service improvement and genuine customer feedback where those interests are not overridden by your rights; and consent where consent is appropriate, such as certain optional marketing or cookie activities.

4. Orders, Support & Warranty

We use order and contact information to administer purchases, communicate about orders, arrange delivery, provide product support, deal with returns/refunds, operate our RMA and warranty processes and respond to enquiries.

5. Payments

We currently offer payment methods that may involve Klarna, SagePay / Opayo, Tide payment links, bank transfer and options made available through those services such as card payments, Pay by Bank or Google Pay. Third-party payment providers may collect information directly under their own privacy notices and security arrangements. We receive information needed to identify and administer the transaction, such as payment status, amount and transaction/order references.

6. Delivery & Fulfilment

We may share information needed to deliver or collect an order with Royal Mail and other selected delivery, courier or fulfilment providers. This can include your name, delivery address, contact details and delivery reference.

In some circumstances, an order placed with Tech-Tech.shop may be fulfilled using stock that we hold at an Amazon fulfilment centre. Where Amazon fulfils or delivers that Tech-Tech.shop order on our behalf, we may provide Amazon with the information reasonably necessary to complete the shipment, such as the recipient name, delivery address, contact details and order/delivery reference.

Amazon acts as a fulfilment and/or delivery service provider for these shipments. The parcel may arrive in Amazon-branded packaging or through an Amazon delivery service. Tech Tech Trading Limited remains the seller for the order placed on Tech-Tech.shop.

7. Trustpilot Review Invitations

Where applicable, we may use limited order information to invite genuine customers to review their experience. Our OpenCart integration can provide Trustpilot with information such as your name, email address and order/reference number so Trustpilot can create and send a review invitation. We use customer feedback to understand customer experience and improve our service. Trustpilot processes information under its own privacy practices.

8. Other Service Providers

We may share information where necessary with website/IT providers, payment providers, delivery companies, accounting/bookkeeping services, fraud/security providers, customer-support services and professional advisers, or where required by law or a competent authority. We disclose only what is reasonably necessary for the relevant purpose.

9. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, warranty, fraud-prevention and dispute-resolution requirements. Different records therefore have different retention periods, and we periodically review what we hold.

10. Marketing

Where we send direct marketing, we do so only where permitted by applicable law. Where consent is required, we ask for it. You can opt out using the unsubscribe method provided or by contacting us. Opting out does not stop necessary service messages about orders, accounts or support.

11. Cookies, Analytics & Website Technology

Our website may use cookies and similar technologies needed for shopping baskets, sessions, account access, security and checkout. We may also use optional analytics, advertising or other technologies where configured and where required choices or consent have been obtained. Browser controls can also manage cookies, although blocking essential cookies may stop parts of the store working.

12. International Transfers

Some service providers may process information outside the United Kingdom. Where an international transfer requires a lawful transfer mechanism or safeguard, we take reasonable steps to ensure an appropriate mechanism is used. You may contact us for more information about relevant safeguards.

13. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet service can guarantee absolute security, so please also protect your account credentials and tell us if you believe an account or communication has been compromised.

14. Your Data Protection Rights

Depending on the circumstances and lawful basis, you may have rights including access, correction, erasure, restriction, data portability and objection.

15. Complaints & the ICO

If you have concerns about how we use your information, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner's Office (ICO). Visit the ICO website →

16. Third-Party Websites

Our website may link to services operated by other organisations. Their privacy practices are controlled by them, not by Tech Tech Trading Limited. Please review the relevant third party's privacy information when using those services.

17. Changes to This Policy

We may update this Privacy Policy when our services, providers, technology or legal obligations change. The current version will be published on this page. We recommend checking it periodically.