Returns Policy

Change-of-Mind Returns

If you are a consumer purchasing online, you may cancel an eligible order within 14 days after the day you receive the goods. You do not need to give a reason.

After telling us that you wish to cancel, please return the goods without undue delay and within 14 days. Contact us first so we can provide an RMA number and return instructions.

For change-of-mind returns, you are responsible for the direct cost of returning the goods unless we agree otherwise. Please use a suitable tracked service. You may handle the goods only as much as is necessary to establish their nature, characteristics and functioning; where handling goes beyond this and reduces their value, an appropriate deduction may be made from the refund.

Faulty, Damaged or Incorrect Goods

If an item is faulty, damaged on arrival or not what you ordered, please contact us as soon as possible. Include your order number, product/model and a clear description of the problem. Photos or screenshots can help where relevant.

Where goods are rejected because they do not conform to the contract and you have a statutory right to reject them, we will bear reasonable return costs in accordance with your rights. Depending on the circumstances, the available remedy may include a refund, repair or replacement.

Warranty Returns

Unless a product page states otherwise, we provide a 12-month return-to-base commercial warranty. This warranty is additional to, and does not replace, your statutory consumer rights.

If a fault develops, contact us before returning the product. We may ask you to complete reasonable troubleshooting first. If a return is required, we will provide an RMA number and instructions. Where a genuine warranty fault is confirmed, we will provide an appropriate remedy, which may include repair or replacement.

No Fault Found

Goods returned as faulty may be inspected and tested. If no hardware fault is identified, we will contact you with the test result and the available next steps. Any charge or return cost will only be applied where lawful and appropriate to the circumstances.

How to Make a Return

1. Contact us with your order number and reason for return.
2. Wait for your RMA number and return instructions.
3. Package the product securely and include the supplied accessories and components.
4. Clearly quote the RMA number as instructed.
5. If arranging postage yourself, use an appropriate tracked/insured service and retain proof of posting.

Please do not send goods back without contacting us first. This helps us identify the return and process it efficiently.

Refunds

Approved refunds are normally made using the same payment method used for the original transaction unless you expressly agree otherwise.

For a cancelled online sales contract, where we have not offered to collect the goods, reimbursement will be made without undue delay and no later than 14 days after we receive the goods back or, if earlier, after you provide evidence that you have sent them back. We may withhold reimbursement until that point.

Where you chose a delivery service costing more than our least expensive standard delivery option, any required refund of the original delivery charge may be limited to the cost of that standard option.

Exceptions

Some contracts or goods may have different cancellation rules where permitted by law, for example certain personalised goods, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and certain digital content or services after performance has begun with the required consent. We will explain any applicable exception where relevant.